Business Reviews

Donnell’s Motorcycles - Serving Kansas City Since 1965

Written by  April 30, 2006

If you're looking for the oldest and most recognized Suzuki dealer in the Kansas City area, look no further than Donnell's Motorcycles in Independence, Missouri. This well-respected dealer offers a huge selection of Suzuki and Honda motorcycles along with a full line of parts, apparel and accessories. They are known throughout the area for their outstanding customer service and team of professional service technicians.

Since Donnell Shifflett opened the doors in 1965, he and his staff have continued to serve the greater metropolitan Kansas City area and have taken customer service to the next level. When it comes to a full-service dealership, this family-owned and operated business runs like a well-oiled machine. Donnell still comes to work every day to welcome his customers, while Bart Shifflett runs the business day in and day out to keep the family reputation alive and take care of their loyal customer base, which they have maintained for more than 41 years. They are a full-service dealership that offers dirt bikes, street bikes and ATVs.

As you pull into the dealership, one of the first things you notice is a well laid-out parking lot with plenty of room to turn around even the largest trailer. The impressive showroom is packed with new motorcycles, covering the full spectrum Honda and Suzuki have to offer, plus several late model machines with the lowest of miles. Chris Thacker and the sales staff will not let you walk in without a warm “Hello!“

Tim Sickel and his super sidekick Jesse manage the parts department. Tim has been with Donnell’s for more than 20 years and is the nucleus of this highly respected parts department. They carry a full line of parts for both early and late model motorcycle and ATVs. If Tim doesn't have a particular part in stock, he'll find it quickly and give you a call as soon as he has it in his hands.

Bart Shifflett is not only the one of the owners, but he also serves as the business manager and still races as well. He always goes out of his way to answer any questions you may have and explain all of the specs. Bart gives his utmost attention to detail when it comes to his customers and is a true people person.

I've been in a lot of dealerships and this store is certainly one of the most clean, organized and well-maintained facilities I have ever visited. This is a very important factor in my opinion. Many people are not as particular about the cleanliness of a store and notice only the motorcycles—I notice both!

Their service department has over 70 years of combined experience. Stewart Basey and Larry James run a very exciting and high volume shop that still offers in-house cylinder boring and valve jobs. They have four lifts, and every time I visit the shop, they always have a bike or four-wheeler on them. When service has been completed, you can be certain your bike has been fixed right the first time. Stewart and Larry are two of the most seasoned technicians I know, and they work well together. They have a list of repeat customers too long to count, and in this day and age, return business speaks volumes. The service department is also equipped with state of the art diagnostic equipment for late model motorcycles with fuel injection systems. They handle any type of repair and modification including transmission undercutting, cylinder boring, and fuel injection remapping for tuning newer model sport bikes and cruisers.

I am always excited to talk with Stewart and Larry and find out the latest scoop on the new models being produced. They truly take the time to fill me in even when they are busy. It is also important to note they offer pick-up and delivery of your motorcycle and provide this service even when you find yourself stranded in the worst possible location when nobody else is available to come and get you!

An experienced team of professionals staffs the finance department, and when you visit David in the finance office, you can rest assure he will do everything possible to get you the best financing available. When you purchase a motorcycle at Donnell's, David takes your photo and publishes it on their website. This is just one of the many things Donnell’s offers to their customers to give them a one-on-one experience that is second to none.

I always have a positive experience when I visit Donnell’s and everyone treats me like family. Keep up the great work, continue doing what you've done for the past 41 years, and I look forward to seeing Donnell’s on the top 100 list of metric dealerships in the United States.

By Dave Miller


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