Business Reviews

Jack Miller American V-Twin

Written by  December 31, 2005

I’ll bet you already knew Jack Miller American Thunder V-Twin sells motorcycles. You may even know that they are Kansas City’s exclusive dealer for American Ironhorse and Wild West Choppers. If you knew this, surely you know they have a huge selection of pre-owned, low-mileage Harley-Davidson bikes, including hard-to-find Screamin’ Eagle models. Well, if you think you know all there is to know about Jack Miller American Thunder V-Twin, I have a surprise for you; there is one other large item you may not know. The people at Jack Miller American Thunder V-Twin actually care about their customers.

A few weeks ago as I looked ahead to events and rallies we plan to attend this summer; I came to the realization that my wife was going to need a more comfortable ride than my old Fat Boy for the miles I plan to log. I filed this in the back of my mind because, unfortunately, my ex-wife did her best to destroy my credit a few years back. Stephanie and I have worked hard to rebuild my credit, but it is still, by no means, sterling. I was sure there was no way to get financed on a new bike.

Fast forward a week or so later, I stopped in at Jack Miller American Thunder V-Twin with Cycle Connections Editor-in-Chief Mike Schweder to use up a lunch hour hanging out with Parts Manager Mark Parman and Parts Associate Tattoo Dave. I have known these two for quite a while, and they have always taken excellent care of me on my parts-buying adventures. They keep track of a large stock of parts and accessories and always seem to have just what I need. While I like to think they stock their inventory with me in mind, I know it is the busy three-lift bike shop on the other side of the wall that gets much more of their attention. Mark handles double duty as Service Manager and keeps his shop clean as a pin, and the lifts are always occupied. After using up most of my lunch hour, Mike and I said our good-byes and headed out. Walking through the back shop packed with motorcycles, a white Electra Glide police bike caught my eye. I stopped to look for just a minute when motorcycle Sales Manager Josh Baker walked up. “I’ll make you a great deal on that bike,” he said. I knew better than to get my hopes up. I explained my credit situation to Josh, and he didn’t blink an eye. “We can get you financed,” he said. He asked if I had a trade-in, and I told him about my Fat Boy. Within minutes Josh had a truck and an enclosed trailer on its way to my house to pick up my bike. Right then and there I knew that this was no ordinary dealer.

To make a long story short Josh, with the help of General Manager Danny Williams, had me financed at a great rate, and I am the proud owner of a great touring bike. I got a great deal on my new bike and got more than I was expecting out of my trade. Customer service like I received is a rare thing these days. I am in a customer service business myself, and believe me, when I say a business takes care of you; I know what I am talking about. Jack Miller American Thunder V-Twins owner Dale Overfelt has built a quality organization and should be very proud. If you are in the market for a production chopper, pre-owned Harley-Davidson, or even the sweet Fat Boy I traded in, I urge you to shop Jack Miller American Thunder V-Twin. These folks will be there for you after the sale with parts, accessories or any of your service needs—I guarantee it. When you do stop by, tell them Loney sent you.

By Loney and
Stephanie Wilcoxson


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